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Cancellation Policy

Cancellation/Refund/Rescheduling Ticket booked through Online, refund will be done to their respective Credit Cards/Debit Cards/Bank Accounts according to the Bank procedure. No refund will be done at UTC ticket booking counters
- Before 24 Hrs of the scheduled departure time 75% amount will be refunded. (Excluding reservation charges)
- From 24 Hrs up to 2 Hrs before the scheduled departure time 50% amount will be refunded. (Excluding reservation charges)
Cancellation is not allowed after Up to 2 hr before Schedule service start time at origin of the bus. From the date of journey.
Reservation Fee is non-refundable except in case of 100% cancellation of tickets, if the service is cancelled by UTC for operational or any other reasons.
Passengers will be given normally in one month, after the cancellation of ticket or receipt of e-mail. If refunds are delayed more than a month, passengers may contact helpline telephone number at 8476007605 E-Mail help[dot]utconline[at]gmail[dot]com.
Payment Gateway Service charges will not be refunded for service cancellation/ failure transactions in e-ticketing.
Partial cancellation is allowed for which cancellation terms & conditions will apply.

Uttarakhand Transport Corporation

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help[dot]utconline[at]gmail[dot]com

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Web Information Manager

For any query/suggestion/help regarding this website please feel free to contact.

Mr. Mukesh Singh

Depty General Manager

1, Raj Vihar ,Chakrata Road, DehraDun, Uttarakhand 248001

Disclaimer

1. The information contained in this website is for general information purposes only.
2. The information is provided by UTC and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
3. By accessing our site, you agree to hold us harmless from any information contained herein and information contained in links accessed through our website.
4. Every effort is made to keep the website up and running smoothly. However, UTC takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Privacy Policy

UTC is committed to protecting your privacy

The information ("INFORMATION") supplied by you ("USER") in using UTC whether taken or supplied, with or without USER knowledge is subject to the following conditions and guarantee.

What Information Do We Collect?

When you submit details from our comments/feedback/complaints/enquiries form we collect your name, email address, and contact information. When you contact us by email we may collect your email address.

How Do We Use Your Information?

We may reply to you using any of the contact information given. Where requested we may provide an e-mail newsletter. We may also use your information to contact you by phone, fax, post, or email regarding your enquiry/feedback/comments/complaints. We may use your information in compiling demographics for our own use.
On no account will UTC forward, redirect, sell, rent, lend or otherwise supply personal USER information to any third party organization not directly affiliated to UTC, with the EXCEPTION of the Police or Judicial authorities if so requested as part of a criminal investigation.

Your Consent

By using UTC Online Services, you consent to the collection and use of this information by UTC. If we decide to change our privacy policy we will post those changes on this page so that you are always aware of what information we collect and how we use it.